The health and safety of our guests, employees and the communities we visit are our highest priority. We’ve partnered with experts in health and safety to design new protocols and procedures to be safer together as we restart our expedition operations. We will continuously evaluate our health and safety procedures and protocols and update the information on this page, specific measures may vary per sailing, local regulations, the latest medical and scientific advice as well as the conditions at the time of sailing.
Health and Safety on Board
Face Masks: Currently, you’re required to wear a face mask in public areas indoors, except when eating and drinking. Outside on deck, face masks may be removed if physical distancing is possible. Policies may vary by destination, in line with local requirements.
Physical Distancing: We plan to sail with a reduced passenger capacity to enable greater physical distancing onboard. We have also reduced the guest capacities of public spaces like our restaurants and lecture halls so that all guests can enjoy our services and activities comfortably.
Cleaning and Hygiene: All public spaces are regularly cleaned and disinfected throughout the day, and hand sanitiser is available throughout the ship. We have increased the frequency of all cleaning procedures, especially for high touch areas. Guest cabins are cleaned and disinfected daily. Our housekeeping staff are equipped with Personal Protective Equipment (PPE) and are trained in new methods to reduce the risk of COVID-19.
Expeditions and Lectures: We’ve introduced enhanced cleaning and disinfection measures for public areas such as our Science Center. Hand sanitiser will be available and touch points regularly cleaned. Lecture hall seating capacities have been adjusted to allow for physical distancing. On some ships, we’ll offer streamed lectures, enabling you to enjoy them in your cabin.
Dining: We’re reducing seating capacity and extending opening hours in our restaurants to facilitate increased distances between tables. Our new reservation system for restaurants minimises wait times. At restaurant entrances, guests can expect hand sanitiser dispensers and a temperature check with a contactless temperature scanner. We have adapted menus and services to offer individual dishes rather than self-service buffets. We also provide a “takeaway service” for guests who wish to dine in their cabin.
Medical Services: Our expedition ships feature a small onboard hospital available at all hours. Every ship has a medical team with a doctor and at least one nurse, supported 24/7 by dedicated land-based experts. Our medical staff can conduct a rapid COVID-19 test onboard and are trained in outbreak prevention and response.
Exploring on Shore: We’ll follow all mandates from local governments and communities when exploring on land, adjusting our plans and procedures as needed. In some cases, this may mean some activities or independent exploration are restricted.