Terms & Conditions

CHIMU ADVENTURES BOOKING TERMS & CONDITIONS

Last Updated: February 2026

“You”, “Your”, and “traveler” means all persons named in a booking (including anyone who is added or substituted at a later date). “We”, “us”, “our” and “Chimu” or “Chimu Adventures” means Chimu Adventures Inc, a Delaware corporation.

CONTRACT
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These Booking Conditions, which include by reference the terms and conditions of our Suppliers and any other including any other documents, itineraries, and invoices we provide you, form the legal basis upon which you contract with us for the delivery of travel arrangements for your trip. 

Please be aware that these Booking Conditions contain waivers of liability as well as waiver of class action and venue selection and notice clauses.  Before making a booking with us you must ensure that you have read and understood these Booking Conditions (and ask any questions you may have). By making a booking, submitting any payment to Chimu Adventures, or participating in any travel arranged by us, you are accepting all of the Booking Conditions set forth herein (including the Cancellation and Chargeback sections) and acknowledging that you have read the Booking Conditions of this legally binding agreement and agree with it.  If you do not understand or agree with any part of these Booking Conditions, you must not make a booking with us or pay us in connection with our travel-related services.

If you are making a booking on behalf of others, the individual making the booking is responsible for sharing these Booking Conditions with all members of their traveling party for whom they are making the booking, and is financially responsible for the booking. If a travel agent makes the booking on your (and your traveling party’s) behalf, the agent is responsible for sharing these Booking Conditions with you and everyone you are traveling with. We will not be liable for your, a group leader’s, or a travel agent’s failure to share these Booking Conditions with all travelers intending to utilize our services.

You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these Booking Conditions on their behalf, and (c) the information supplied by you or members of your group is true and correct.

You agree that any violation of any such Booking Conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, and (c) you being denied access to the applicable travel-related product or service.

CHANGES TO BOOKING CONDITIONS
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Chimu Adventures reserves the right, in our sole discretion, to change these Booking Conditions at any time, without notice. Updated versions of the Booking Conditions will be posted here on this website and are effective immediately on posting. Please check frequently, especially before you make a booking, to see if these Booking Conditions changed. Your continued use of our services, including continuing to use or maintain any bookings after any changes to the Booking Conditions, constitutes your consent to the changes.

BOOKINGS
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A booking request is accepted when we issue a written booking confirmation following our receipt of your minimum deposit (see below). It is at this point that a legally binding contract between us and you comes into existence subject to these Booking Conditions. We reserve the right to decline any booking in our sole discretion, for any reason or no reason. No employee of ours other than a director has the authority to modify or waive any of these Booking Conditions or to promise any discount or refund. After booking is processed and all funds have been cleared, you will receive your final itinerary (subject to change as described herein), an invoice with payment information, and other important travel information. The invoice is subject to change until you receive confirmation that your travel is booked. You understand that our tours are purchased as complete tour packages and you are not entitled to request, and will not be provided with, an itemized breakdown of costs in connection therewith. Some Suppliers will require a larger deposit, or payment in full, to hold your booking and you will be notified of the amount required. Deposits and any fees are NON-REFUNDABLE, unless stated otherwise in the terms & conditions of the Supplier. If booking via a travel agent, you must also execute a legally binding credit card authorization and provide that executed authorization to your travel agent in connection with your travel purchases. All payments must be made in U.S. Dollars.

Upon booking, we will provide you with instructions regarding payments and all due dates. You must make all payments in full and on time. All final payments are due ninety (90) days before scheduled departure date.  If you are booking within 90 days of the departure date, full payment will be due at the time of booking confirmation. If any balance remains unpaid eight (8) weeks prior to the departure date, we reserve the right to withhold travel documentation and treat your booking as canceled and apply the cancellation charges set out in the Cancellation section below. Further, failure to make any payment may result in additional fees (i.e., Failed Payment Fee, Late Fee) and/or the cancellation of your travel. In such a case this would be considered a cancellation by you and the cancellation terms and fees as described below would be in effect. As our tours are carefully curated experiences, you may not be able request or make any changes to your finalized itinerary; any changes are subject to the terms and conditions, and availability, of our Suppliers, and may incur additional fees, such as our administrative fees in requesting and processing your changes, and any Supplier fees. Additionally, any changes may be considered cancelled services, and as such the Supplier cancellation terms and the cancellation penalties herein may apply.

Our bookings do NOT include airfare (domestic or international) to your arrival and/or from your departure destinations.  Inter-tour airfare is only included as expressly described in your itinerary. You must not make any air reservation until you receive confirmation of your booking. Your contract for airfare is with the carrier and subject to its terms, conditions and policies and we will not be liable for any change fees or cancellation fees or other additional cost you incur with the air carrier. Additionally, costs associated with passports, visas, vaccinations, insurance, meals (other than those explicitly stipulated in your itinerary), emergency evacuation costs, gratuities, and all items of a personal nature are not included.

DEPOSIT
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You must pay a deposit as follows at the time of booking:

 
•    for cruises, an amount equivalent to at least 25% of the estimated total cost; 

•    for land arrangements, transfers and accommodation, an amount equivalent to at least 25% of the estimated total cost;

•    for airfares, 100% of the estimated total cost;

•    for Inca Trail Permits and treks and/or Machu Pichu Entrance tickets, 100% of the estimated total cost;

(hereafter referred to as the “minimum deposits”, as applicable to your trip)

We may at our discretion give notice to you of any variation to the minimum deposits at any time before you pay the minimum deposit. Our receipt of payment of a deposit does not, by itself, constitute our acceptance of a booking. A booking will be deemed to have been accepted once we confirm acceptance in writing by issuing a written booking confirmation (see above ‘Booking’ section). 

Please note that we may not hold any services for you until we receive payment of your deposit and confirm your booking, meaning that services may become unavailable or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable.

 
FINAL PAYMENT

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The balance of the tour price, being the total estimated tour price less any deposits paid, must be paid as follows:

•    For bookings that include Antarctica Expeditions, Galapagos Cruises, other Cruises and some other select products as notified including certain lodge programs (Specialized Products), at least 125 days prior to commencement of your first travel arrangement; and

•    For all other travel arrangements, at least 95 days prior to commencement of your first arrangement.

Please note that some operators of Specialized Products only require payment of the balance 95 days prior to commencement of arrangements. If this is relevant to your booking, we may notify you that we only require payment 95 days prior to commencement.

If you fail to make payment by the due date, we will remind you to make payment. In addition to the payment, you will also be responsible for any costs imposed on us by suppliers resulting from late payment. If we do not receive payment within 7 days after the reminder, you will be deemed to have cancelled your booking and cancellation fees as specified in the ‘Cancellations by You’ section below will apply.

PRICE AND RATE CHANGES; SURCHARGES
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Prices are calculated with reference to several factors, including exchange rates, Government charges (both in the US and overseas), transport costs and fuel charges. The price of your itinerary is stated in U.S. Dollars ($USD) and will be based on known costs at the date of issue of the itinerary.  All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time.

You acknowledge that some of the variable factors affecting the costs of your travel arrangements as noted above may increase after your booking is confirmed. If our costs to supply your travel increase, we reserve the right to pass on these increases to you at any time prior to commencement of your travel arrangements, which you agree to pay within 14 days of notice. 

We also reserve the right to make changes to and correct errors in advertised prices at any time before your travel is confirmed. We will advise you of any errors of which we are aware, and of the adjustment in price, if any, at the time of your booking. In the event of a pricing error or omission due to an electronic error, typographical error, human error or any other error causing the pricing listed, quoted or advertised, Chimu also reserves the right refuse to accept the booking. In the event Chimu refuses to accept the booking, the traveler will be refunded any money received. Under these circumstances Chimu shall not be obliged to accept the booking or provide any additional compensation except for a refund of any amounts received by Chimu from you.

For currency fluctuations, we will not vary the cost of your travel arrangements once full payment has been received by us and we will absorb the first 2% of any negative currency fluctuation.

You acknowledge that payment by credit or debit card will incur, to the fullest extent provided by law, a service fee reflective of (and limited to) the costs we incur to process payments which you agree to pay. Currently, the service fee is 3% The service fee will be debited to your card at the time of payment of the balance of the tour price. 

SERVICES; SCOPE OF SERVICES

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We commence providing services to you as soon as we accept your booking. This includes (often significant) work undertaken prior to travel to arrange and coordinate the delivery of your travel arrangements. You also receive the benefit of work we undertake in anticipation of bookings. The services we provide to you are limited to (a) the arrangement and coordination of your travel arrangements; and (b) the delivery of travel arrangements which we directly control.

Except for the Chimu Services explicitly included in your itinerary, Chimu Adventures does not provide, own, manage, operate, supervise or control the specific travel services and products that may be provided as part of your trip, such as eateries, trains, rental cars, touring cars, flights, accommodations (e.g., hotels), cruises, or travel insurance (the “Travel Products”). Except for the Chimu Services, all Travel Products are owned, controlled, operated, or made available by independent third parties such as destination management companies, airlines, hotels, cruise lines, restaurants, venues, and other independent businesses (the “Suppliers”). The Suppliers are solely responsible for the Travel Products as well as any and all benefits, perks, or amenities, including without limitation, resort credits, on-board credits, free specialty dining, spa credits, in-room amenities, etc. All Suppliers are independent contractors and are not Representatives of Chimu Adventures. All tickets, receipts, coupons, and vouchers are issued subject to the terms and conditions specified by each Supplier, and by accepting the coupons, vouchers, and tickets, or utilizing the Travel Product, all travelers agree that neither Chimu Adventures nor its Representatives are or may be liable for any loss, injury, or damage to any traveler or their belongings, or otherwise, in connection with any service supplied or not supplied resulting directly or indirectly from any occurrence beyond the control of Chimu Adventures, including in the event any third-party providers or healthcare professionals seek to assist with medical or other help (and we are not liable for any costs or missed activities in relation to said assistance). Chimu Adventures assumes no responsibility or liability for any delay, change in schedule, loss, injury or damage or loss of any traveler that may result from any act or omission on the part of others; Chimu Adventures assumes no responsibility or liability for personal property; Chimu Adventures accepts no responsibility for lost or stolen items. Chimu Adventures reserves the right to refuse any traveler or potential traveler at its sole discretion.

The Supplier’s terms, conditions and privacy policies apply to your booking and you must agree to and understand those terms. Your interaction with any Supplier is at your own risk; Chimu Adventures does not bear any responsibility should anything go wrong with your booking or during your travel; and our services in arranging your trip are provided on the express condition that Chimu Adventures shall not be responsible for any act, omission, negligence, bankruptcy, insolvency or default of any Supplier, company or person engaged in or responsible for any Travel Products, or otherwise in connection therewith. 

Services we directly supply (“Chimu Services”)

To the extent only that we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care. However, we will only be responsible for our employees in the course of their employment, and for our agents and  contractors (where we have direct control over them) only if they were carrying out the work we had asked them to do. 

We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party not connected with the provision of the travel arrangements or services, or due to an event of Force Majeure.

TRAVELER INFORMATION

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While we do not assist with air reservations, we bring to your attention the importance of accuracy.  Names provided to secure reservations must exactly match travelers’ passports. Any minor name corrections advised after airline tickets have been issued will incur fees at sole expense of the traveler. Not all name corrections will be permitted by airlines and may require the purchase of a new ticket. Travelers voluntarily assume full and sole responsibility for any and all risks and/or costs involved with failure to report any errors and/or omissions to documentation. All required travel information must be completed and submitted to the Chimu Adventures before your departure. Please review all correspondence and documents, including cancellation policies of your Suppliers, carefully and promptly as we will not be responsible for any errors. It is your responsibility to review all travel documentation and alert us within twenty-four (24) hours with any corrections.

CREDIT CARD BOOKINGS

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Payments can be made via debit card or major credit cards including Visa, Mastercard and American Express, and travelers must provide to us a click (checkbox) or signed authorization for every transaction for your trip. Your authorization is a legally binding agreement for Chimu Adventures to charge your card and an acknowledgement and agreement to these Booking Conditions including the cancellation terms. You confirm that you are an authorized user of the card you provide. Additionally, you agree not to dispute any charges with your credit card company, as long as the transaction aligns with the terms of this contract. As such, you agree not to make any improper chargebacks.

In certain cases, you have the ability to dispute charges with credit card companies ("chargebacks"). Before initiating a chargeback, we ask you first to call us to discuss any questions or concerns about our charges. We will work with you in attempting to resolve your concerns. Chimu Adventures retains the right to dispute any chargeback that is improper and recover any costs, including attorney’s fees related to improper chargebacks, and to cancel any travel reservation related to that improper chargeback. The following chargeback scenarios are improper, and we retain the right to investigate and rebut the chargeback claims below, including without limitation:

• Chargebacks resulting from non-cancellable reservations, whether or not the reservation is used.
• Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card. This does not include credit card fraud.
• Chargebacks arising from inconsistency or inaccuracy with regard to the Supplier’s product description.
• Chargebacks resulting from force majeure or other circumstances that are beyond the control of Chimu Adventures or the Supplier.
• Chargebacks resulting because you do not agree with the cancellation policy.
• Chargebacks resulting because you were not provided with an itemized breakdown of costs in connection with your tour.

CANCELLATIONS BY YOU
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We are required to pay all Suppliers well in advance of your trip date. All Suppliers have their own cancellation policies, which are incorporated herein by reference and apply to your booking.

If you wish to cancel your trip, we require written notice (effective once received by us) sent to your Destination Specialist and, provided we receive the applicable refunds from our Suppliers, we will make refunds to you less cancellation fees in accordance with the tables below, calculated from the date which we receive written notice. If you are entitled to a refund, please note that the Supplier is ultimately responsible for this refund, not Chimu Adventures. Suppliers may choose to provide a travel voucher or credit in lieu of refund. Airline tickets are governed by the applicable air carrier’s terms, conditions, and policies, and we are not responsible for any air carrier’s decision regarding refund. Cancellation policies for cruises vary by cruise line. We will use commercially reasonable efforts to facilitate the Supplier providing you with a refund, credit or voucher but we cannot guarantee the same.

For Specialised Products that require final payment 125 days (or more) prior to departure:

Specalised Products that require final payment 95 days prior to departure:

For Latin America Land Bookings (excluding lodge stays, cruises and other selected products as specified) 

You agree that these cancellation charges are reasonable, represent a genuine pre-estimate of our loss and are required to protect our legitimate business interests. For group departures and the majority of expedition cruises, a transfer of a confirmed booking to another departure date is deemed to be cancellation of the original booking.

IMPORTANT NOTE: Exceptions to this cancellation policy cannot be made for any reason, including personal emergencies. If the reason for cancellation is covered under the terms of your travel protection plan you may be able to reclaim these charges, for this reason we strongly recommend the purchase of a travel protection plan that includes additional Cancel For Any Reason coverage, if available (in addition to the insurance required in the “Travel Insurance” section below).

ILLNESS OR IMPAIRMENT PREVENTING TOUR COMMENCEMENT OR CONTINUATION
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If due to any illness, suspected illness or failure to satisfy any required tests (such as a temperature test in relation to Covid-19):

 
•    an airline or other common carrier refuses you carriage;

•    a hotel or vessel refuses to accommodate you; or

•    we or our suppliers (acting reasonably) exclude you from the trip

and you are consequently prevented from commencing or continuing your trip, then:

•    if you have already commenced your trip, we will provide you with reasonable assistance to arrange alternative travel arrangements or to continue the trip. This will be at your cost.

•    if you have not commenced your trip then we regret we will not be in a position to provide such assistance.

We will not be liable to refund the cost of your trip (or any part of it) because we would have already paid (or committed to pay) suppliers and we would have already performed significant work preparing for the delivery of your trip and servicing your booking.

We will not be responsible to you for any loss or expenses incurred in connection with your booking (for example, airfares and visa expenses) if you are prevented from commencing or continuing your trip in these circumstances. We strongly encourage you to purchase travel insurance that adequately responds to cancellations and curtailments associated with illness and other unforeseen events as soon as you have paid your deposit. Additionally, if you are unable to complete the tour due to a physical or mental inability to keep up with the group of participants, there shall be NO refunds owed.

Cancellations By Us (Excluding Force Majeure or Failure to Meet Minimums)

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If between planning time and/or during actual travel, circumstances require changes, Chimu Adventures and its Suppliers, reserve the right to cancel or vary any itinerary and substitute components of any trip, including but not limited to, hotels and accommodations of comparable quality, air schedule or surface transportation changes (e.g., drivers and guides), security matters, and/or other events make such alterations necessary. Suppliers may substitute transportation equipment depending on any variety of factors, including the volume of passengers on the trip. Sightseeing trips may be altered as described above. Chimu Adventures cannot be held responsible for any closures, necessary itinerary changes, or curtails for any reason. These changes will not be considered material changes and will not be considered cause for cancellation by the traveler. Normal cancellation penalties still apply to the trip that has been changed. Without limitation to the foregoing, we reserve the right to cancel or reschedule any trip departure for any reason. If we cancel, except in the case of a force majeure event, we will offer alternate arrangements, and you may choose between a full refund of all monies paid or credit in that amount for any alternative trip. If the alternative trip is less costly than the cancelled trip, we will refund you the difference. If the alternative trip is more costly than the cancelled trip, you will be required to pay the difference. Guest is responsible for any additional costs not directly booked through Chimu Adventures, including but not limited to, acquiring travel insurance or airline tickets or any other travel-related arrangements not made by us.

If we cancel your travel arrangements for reasons other than Force Majeure or a failure to satisfy minimum numbers, you will be offered (at your election) a refund of all funds paid, or the offer of travel arrangements of substantially comparable quality, if appropriate. To the fullest extent permitted by law, we will not be responsible to you for any other expenses or loss you incur resulting from our cancellation. 

NO REFUND FOR UNUSED SERVICES OR TRAVEL PRODUCTS

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As Chimu Adventures’ prices are based on contract rates, there will not be any refund for any unused portion of your tour. If you cancel while the trip is in progress, there is no refund for the unused portion. In addition, if you arrive late to a tour, any costs required to reach the location of where the rest of the group is at the time of your arrival will be at your own expense.

No refunds will be made for of any travel arrangements not utilized, whether by choice or because of late arrival or early departure. This includes the failure of transport to operate according to schedule, which we disclaim responsibility for.

If you are not fully vaccinated against Covid-19 and particular suppliers refuse to provide you with travel arrangements, then you agree you will not be entitled to any refund for those arrangements. We will not be responsible to you for any loss or expenses you incur (including loss of enjoyment) if you are denied services in these circumstances.

FORCE MAJEURE
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Chimu Adventures assumes no liability for, any loss, damage, delay, or cancellation resulting in whole or in part from an Act of God or any other force majeure condition, including, without limitation: fire, volcanic eruption, hurricane, environmental pollution or contamination, inclement weather, earthquake, low or high water levels, flood, landslides, water or power shortages or failures, tropical storms or hurricanes, natural or nuclear activity, riots or civil commissions or disturbances, and any other acts of a similar nature, sabotage, cybersecurity issues and/or technology outages or disruptions, arrests, strikes or labor disruptions, restraint of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories, epidemics, pandemics (including, without limitation, COVID-19), or warnings or alerts of any kind of nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities or the travel Supplier and its facilities, or any other unforeseen circumstances or any other factors unforeseen by Chimu Adventures or your Suppliers that impacts negatively on, or hampers, its ability to fulfill any of its contractual conditions (“Force Majeure”). 

Force Majeure – General

Where a limited cash refund is to be paid by us (as determined by us in our sole discretion), we will use reasonable endeavors to recover payments from third parties attributable to your booking, but we make no guarantee that we will be able to recover these payments either partially or at all. If after we have paid you a limited cash refund (or after we determine that no cash refund is currently payable) we recover payments from third parties attributable to your booking, then we will pass on this payment to you. 

We will not be responsible for any other loss or costs you incur in connection with your booking (for example, airfares, insurance and visa expenses) if your trip or particular travel arrangements are cancelled due to an event of Force Majeure.

If we provide you with any alternative services or assistance where travel arrangements are cancelled or rescheduled due to Force Majeure which you accept, then you agree the amount to be refunded to you will be reduced by the value of these services and assistance.

You acknowledge that the terms in this section are reasonably necessary to protect our legitimate business interests. We strongly encourage you to purchase travel insurance that adequately responds to cancellation and rescheduling risks associated with Force Majeure events as soon as you have paid a deposit. 

Force Majeure - Prior to travel

If:

•    in our reasonable opinion we (either directly or through our employees, contractors, suppliers or agents) determine that your travel arrangements cannot safely, lawfully or reasonably proceed due to a Force Majeure event; or

•    you give us notice no more than 14 days prior to commencement of your booked travel arrangements that you cannot reasonably make use of them due to government acts or omissions (for example due to border closures) 

then we may:

•    reschedule your travel arrangements, but only if you are agreeable to the rescheduled arrangements; or

•    cancel your travel arrangements, in which case our contract with you will terminate. 

If we cancel your travel arrangements, neither of us will have any claim for damages against the other for the cancelled arrangements. However, we will either at our election:

•    issue you with a credit equal to payments received by us for the cancelled travel arrangements, redeemable within 24 months of issue against any travel services offered by us; or

 
•    refund payments attributable to the cancelled travel arrangements less: (a) unrecoverable third party costs and other expenses incurred or payable by us for the cancelled travel arrangements; (b) overhead charges incurred by us relative to the price of the cancelled travel arrangements; and (c) fair compensation for work undertaken by us in relation to the cancelled travel arrangements until the time of cancellation and in connection with the processing of any refund. 

Please note that our ability to issue you with a credit may be dependent on our suppliers issuing corresponding credits to us. We cannot guarantee that our suppliers will issue corresponding credits and so in such circumstances we may opt to pay you a limited cash refund as outlined. 

Force Majeure - During travel

If due to Force Majeure we cancel travel arrangements after your trip has commenced, we will provide you with a refund of recovered third party costs plus any third party costs we don’t incur for cancelled travel arrangements only.

 
TOUR INCLUSIONS & EXCLUSIONS
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What’s Included In Your Trip

All tours are subject to the specific inclusions and exclusions as explicitly outlined in your final tour itinerary.  Subject to the foregoing, tours generally include:

Accommodations

Accommodations are provided as detailed in your itinerary. Special requests such as single rooms, lower floors, connecting rooms and smoking preference, must be made at the time of booking (as may not be available). The cost of a single room supplement for each tour is listed on the corresponding tour overview page. This fee is not meant to penalize solo travelers, but rather to reflect the cost difference between sharing a room with another participant and having a room solely for yourself. While we will make reasonable efforts to communicate your special requests to the Supplier, such requests are not guaranteed and are at the discretion of the Supplier. There may be additional charges for such requests which will be solely the expense of the guest making the request.

Travelers participating in our international tours should be aware that room sizes, standards and facilities can vary regionally and are often different from standards in the United States.  This can include difference in bed sizes and room sizes, bathroom amenities, amenities such as air-conditioning and compliance with other standards such as Americans with Disabilities Act (ADA) and wheelchair accessibility. One of the joys of international travel is experiencing different cultures and different ways of life so we hope that you will accept these differences with grace and a sense of adventure.

Chimu Adventures reserves the right, if necessary, to substitute other similar accommodations for accommodations listed on your itinerary. Such substitutions may be made at any time and without prior notice. We cannot be held responsible for over-bookings; should such occur, we will undertake to find similar accommodations in the same area. Such substitutions are at Chimu Adventures’ sole discretion and no refunds will be offered for changes in accommodations.

While we exercise due diligence in the selection of our partners, and several are based on our own personal experiences, some hotel and other accommodation profiles are based on information provided to us by the Supplier.  This includes images and descriptions of the properties and rooms.  Additionally, travelers should be aware that star ratings or similar systems are based on country classifications and therefore can differ. While Chimu Adventures does its best to maintain current and accurate information regarding these Suppliers, we cannot be held responsible for any inaccuracies in Supplier descriptions, amenities, or images.

Room Share

(only as applicable to certain cruises and tours – please inquire for more information)

We offer a matching service for solo travelers who are willing to share twin accommodation on applicable cruises and tours, saving on single supplements. Only travelers of the same gender will be matched. There are no guarantees that a match will be possible and we do not warrant the suitability or characteristics of any persons we match. Please do not request a room-match if you snore. Please note that the person we match you with is not responsible for providing any assistance to you. If we are unable to find a match, single supplements may apply.

Transfers

Chimu Adventures is pleased to offer transfers strictly in accordance with your individual itinerary, subject to additional fees as described in said itinerary. Except as expressly provided in your itinerary, traveler is solely responsible for transfers to and from airports and all other locations/destinations. You must be on time for all transportation.  There will be no refund for missed or unused transfers. If applicable, you must provide us your flight information no less than 21 days prior to departure to ensure transfers will be available. If at any time your flight plans change, you must notify us immediately.  Failure to do so may result in missing these services and no refund shall be due which results from missing or outdated flight information. 

Meals

Meals are included as expressly indicated in the itineraries. Some meals may be served during a tour or wine tasting but will be substantial enough to qualify as a full meal. If local tap water is not recommended for drinking, bottled water will be provided. Any food and beverages consumed outside of itinerary meals are not included and are at the sole expense of the guest. For safety and liability reasons, Chimu Adventures and its Representatives cannot be responsible for directly accommodating any food allergies, or dietary requirements and restrictions, and is not responsible for any issues or problems associated with the same. We will advise our Suppliers of your request, but we cannot guarantee their availability. 

Sightseeing/Activities

Sightseeing trips and activities, including but not limited to, excursions, classes, and entrance fees, are only included as provided in the individual itineraries.  Any excursions or activities not included in itineraries and done outside of tour times are at the sole expense of the traveler.  These trips and activities are designed to accommodate group travel. As a courtesy to others in the trip and/or activity, it is mandatory that you be on time for all scheduled experiences.  Trips and activities will begin on time and failure to arrive will be considered a no-show for which NO refunds will be available. It is essential that you keep in mind that trip and activity times are set to accommodate climate, crowd size and best viewing options for our groups. At times, early morning departure times may help create a better experience. Therefore, late arrivals cannot be accommodated. 

Changes to Itineraries

Chimu Adventures reserves the right to make changes to its published itineraries which we deem insignificant and are due to reasons beyond our control. In such cases, we will arrange for the substitution of comparable services. 

While no changes are anticipated, there may be occasions when certain alterations become necessary.  These can be due to religious holidays, national celebrations, or unforeseen events including weather, governmental closures, acts of God, or any other reason. Chimu Adventures reserves the right to change the itinerary due to such unforeseen circumstances or emergencies. Additionally, sites undergo renovations from time to time which can obscure viewing or otherwise change the nature of visiting these sites.  No trips will be cancelled due to renovations, although Chimu Adventures may choose to amend itineraries for such sites. These changes will not be considered a material change and will not be considered cause for cancellation by the guest. 

If we suggest alternate activities in place of a planned stop or in case of leisure time, such suggestions do not constitute our endorsement.  In such a case you will be subject to the terms and conditions of the Supplier of the activity and your only recourse in case of damage will be against the Supplier of the alternate activity.

What’s Not Included

Any items and matters not referred to in your itinerary are not included in the trip price. This can include but is not limited to items such as flights and airfare (international or domestic), any transportation not specified in your itinerary, checked and/or excess baggage; passport and visa fees; trip protection and/or insurances of all kinds; any donations, gratuities and tips if not listed on your itinerary; laundry; phone calls; minibar; beverages and meals not detailed in the itinerary; optional experiences; souvenirs; and all items of a personal nature. Additional taxes and surcharges may be collected by foreign governmental and non-governmental entities. The price does not cover costs and expenses, including your return home, if you leave the guided trip whether of your own volition, our decision based on behavior that disrupts the trip, due to illness, action by any government or other reason. This partial list is illustrative and not an exhaustive list of every item not included.

MINIMUM NUMBERS; NON-OPERATION OF GROUP TRIPS

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Some trips are based on a minimum number of passengers travelling. Chimu Adventures makes every effort to ensure that trips meet their minimum requirements.  However, if the trip drops below the minimum number of participants cancellation of the trip may occur at the sole discretion of Chimu Adventures. We will advise you prior to confirming your booking if this is the case. If a trip fails to satisfy minimum numbers, the trip may be cancelled or re-costed. We will give you notice no later than [60] days prior to the trip’s commencement. If the trip is re-costed, you will have the option to either accept the new cost or to cancel your booking. You must make this election within 14 days of receiving notice from us. If the trip is cancelled or if you cancel your booking in these circumstances, we will at your election refund all payments made or credit payments towards alternative arrangements. Any air cancellation will be in accordance with the terms of the carrier and Chimu Adventures will not be liable for the carrier’s refusal to make any refund whatsoever.  We will not be responsible for any other travel arrangements affected by, or any additional costs incurred, as a result of cancellation in these circumstances, including without limitation, visa and passport fees, travel insurance or any other purchases made by the guest in anticipation of the trip.

REQUESTED CHANGES BY YOU
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We will endeavor to accommodate amendments and additional requests. You acknowledge that these may not be possible to fulfil, and for group departures and the majority of expedition cruises, a transfer of a booking to a different departure is deemed a cancellation. An amendment fee of $250 will be levied to cover communication and administration costs for any changes to bookings. You will also be required to pay any additional costs charged by suppliers.

CHANGES BY US

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Prior to travel

Due to the dynamic nature of the travel industry, we may occasionally need to make amendments or modifications to the itinerary and its inclusions and you acknowledge our right to do this. Most changes will not be significant. If we become aware of any significant changes to your itinerary or its inclusions that materially detract from the overall value of the trip (where we determine it can still proceed), then we will notify you within a reasonable time and refund you an amount attributable to any reduction in value determined by us acting reasonably.

During travel

You acknowledge that the itinerary, modes of transport, accommodation and/or the trip’s inclusions may need to change during your trip due to local circumstances beyond our reasonable control, including road conditions, poor weather, changes in transport schedules, and/or vehicle breakdowns.

Special Guests

We advertise some of our departures with special guests, such as television celebrities or subject matter experts. We will only advertise such departures if we have agreement from the special guests that they will participate in the advertised departure and we will always make our best efforts to ensure the special guests do attend the departure. In the event of the special guest not being able to attend for unforeseen reasons, you acknowledge that the special guests’ attendance will not impact the conditions of your booking and that there will not refund or compensation for the special guest’s non-attendance.

General

To the fullest extent permitted by law:

•    we will not be responsible for any omissions or modifications to the itinerary or the inclusions due to Force Majeure or other circumstances beyond our control happening after we have accepted your booking. This includes any loss of enjoyment or distress caused by omissions or modifications;

•    if you are entitled to any compensation for any modifications or omissions, then you agree it will be reduced by the value of any alternative services we provide which you accept; and

•    we will not be responsible to you for any other expenses or loss you incur resulting from any amendment or change to the itinerary or its inclusions.  

TRAVEL INSURANCE
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Travel Protection Coverage is NOT included in the cost of your trip, and it is each traveler’s responsibility to protect their purchases. You are required prior to or at the time of booking, to take out, and maintain for the duration of your travel arrangements, insurance that will indemnity (i.e., totally cover) you for at least the following:

•    +USD$250,000 medical expenses; and

•    +USD$250,000 repatriation expenses

Please note that some countries or expeditions, particularly those to Antarctica and the Arctic require additional insurance over and above these amounts and it is ultimately your responsibility to confirm you have adequate medical and repatriation coverage, as this is often a requirement of being able to board an expedition ship or travel to remote regions. We reserve the right at any time to request you to provide a copy of a policy or certificate of insurance to show that you have taken out insurance as required in accordance with the above. Chimu Adventures cannot be held responsible for denied entry if a traveler is unable to provide details to authorities of insurance or denial of entry for any reason. 

If you fail to produce a copy of the policy or certificate within 48 hours after we request it, then then this will be considered a cancellation by you and cancellation fees and charges will apply (See ‘Cancellation By You’ section above). You acknowledge that any request for evidence of such insurance is an important request in relation to our business and necessary to protect our legitimate business interests.

Chimu Adventures is not qualified to answer technical questions about the benefits, exclusions, and conditions of travel insurance plans. Chimu Adventures cannot evaluate the adequacy of the prospective insured's existing insurance coverage. If you have any questions about your travel protection, call your insurer or insurance agent or broker. 

DESTINATIONS & DOCUMENTATION

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Travel to certain destinations may involve greater risk than others. Chimu Adventures urges travelers to remain informed on a daily basis as to current news, as well as to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at https://travel.state.gov/content/travel.html, and http://www.cdc.gov. In addition, you should consult with government websites to ensure that you are in compliance with all requirements for admittance into that country, including COVID- 19 requirements, as well as understanding local laws that govern travel within a country, such as medical tests and tracking. A U.S. State Department list of travel advisories is available at https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/. Should you choose to travel to a country that has been issued a travel warning or advisory, Chimu Adventures will not be liable for damages or losses that result from travel to such destinations. 

It is the responsibility of each traveler to obtain and carry a valid passport, visa(s), inoculations, and all other documents required by applicable government regulations. When travelling domestically within the USA or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry at least two forms of acceptable identification in order to board a flight, found here: http://www.tsa.gov/traveler-information/acceptable-ids. Air travelers with identification (ID) that does not meet the REAL ID ACT requirements will have to use alternate ID forms (passport, military ID, or permanent resident card) to pass TSA security checkpoints—even for domestic travel. Visas are required when they apply. You can find out if your international destination requires a visa at https://www.usa.gov/visas-citizens-traveling-abroad. Travelers voluntarily assume full and sole responsibility for any and all risks and/or costs involved with failure to report any errors and/or omissions to documentation. Chimu Adventures strongly recommends that you take into account that certain countries will not admit a passenger if their passport expires within six (6) months of the date of entry. Many countries require a minimum number of blank pages in your passport book. Non-USA citizens may require additional documentation. Children and infants also require all such travel documents. Minors traveling with one parent, and/or without both parents, may be stopped and not admitted, unless authenticated and verified consent forms are provided to the authorities. Please visit www.travel.state.gov or https://www.dhs.gov/real-idfor the most updated requirements for travel documentation.

Recommended inoculations for travel may change and you should consult your practitioner for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Inoculation requirements can be found on the Center for Disease Control website at https://www.cdc.gov/. In addition, certain countries restrict travelers with criminal convictions, even if expunged. Please inform us prior to booking with us if this applies to you and seek separate legal counsel to confirm your ability to travel to your desired destination. If you are denied access to a country or a Supplier due to a conviction, Chimu Adventures shall not be liable for any losses, expenses, or refunds to you or anyone in your group. 

You acknowledge any failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing traveler to miss flight(s), and subsequent scheduled travel bookings trips.  Chimu Adventures bears no responsibility for advising and/or obtaining required travel documentation for you, or for any delays, damages, and/or losses including missed portions of your vacation related to improper documentation or government decisions about entry.

HEALTH & FITNESS

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It is your responsibility to ensure that you have a suitable level of health and fitness to undertake the trip of your choice. If you have doubts about your ability to undertake the trip, please contact us to discuss your circumstances prior to making a booking request. Notwithstanding anything herein to the contrary, to the fullest extent provided by law, Chimu Adventures reserves the right to request health information prior to travel and to exclude any participants it deems unfit for travel at its sole discretion.

Existing Medical Conditions

If you have a medical condition which may reasonably be expected to increase your risk of needing medical attention, or which may materially affect the usual conduct of the trip, then you must advise us prior to or at the time you make your booking request. 

We may request you to provide an assessment of your medical condition from a qualified medical practitioner. If the assessment indicates that you are not fit to travel or will require special assistance which we cannot reasonably provide, then we may cancel your booking. Provided you notified us of your medical condition prior to or at the time you made your booking request, we will provide you with a full refund of funds received [less an administrative fee.]

If you fail to provide a medical assessment within a reasonable time, then this will be considered a cancellation by you and cancellation fees and charges will apply (See ‘Cancellation By You’ section above).

New Medical Conditions

You must advise us of any new or changed medical conditions which may reasonably be expected to increase your risk of needing medical attention, or which may materially affect the usual conduct of the trip.

We may request you to provide an assessment of your medical condition from a qualified medical practitioner. If the assessment indicates that you will require special assistance which we cannot reasonably provide or if you fail to provide a medical assessment within a reasonable time, then this will be considered a cancellation by you and cancellation fees and charges will apply (See ‘Cancellation By You’ section above).

Non-Disclosed Medical Conditions

If any non-disclosed medical conditions mean that you will require special assistance which we cannot reasonably provide, then we may exclude you from the trip. This will be considered a cancellation by you and cancellation fees and charges will apply (See ‘Cancellation By You’ section above).

Dietary Requirements

Special dietary requests are required to be notified to us at the time of booking. Although we will use reasonable endeavors to accommodate requests, we cannot guarantee requests will be met by suppliers. It is your responsibility to check that meals and beverages do not contain any allergens. We expressly disclaim any liability for meals or beverages that contain allergens.

Pregnancy

If you are pregnant or expecting at or around the time of your planned travels, please inform us prior to booking. Some Suppliers will not permit travel past certain gestational periods for your safety and the safety of your child/ren.  If you become pregnant after booking with us, please consult with a doctor and review the Supplier terms and conditions as they relate to your booking to determine whether you will be permitted or prevented from traveling. If you are denied boarding embarkation, or access to a Supplier due to a pregnancy, or physical or mental disability, Chimu Adventures shall not be liable for any losses, expenses, or refunds resulting from such loss in access for you or anyone in your group.

AUTHORITY ON TOUR OR ONBOARD A SHIP; TRAVELER BEHAVIOR

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When joining a group tour or an expedition cruise, you undertake to conduct yourself responsibly, in a manner conducive to good group dynamics, and in accordance with all applicable laws and regulations as well as behavior guidelines established by Chimu Adventures or your Suppliers. If you act in a manner that threatens or disrupts the safety or enjoyment of others on the tour, the Supplier, tour leader or expedition leader may, acting reasonably, require that you leave the tour (or the facility, resort, hotel, venue, ship, etc.). There is no tolerance for any use or possession of any illegal or illicit drugs and your failure to strictly comply with this requirement will result in a breach of these Booking Conditions and may prevent you from your continued participation in the tour. You will not be entitled to any refunds for unused services and you will be responsible for any additional costs you incur.

FLIGHT DELAYS; INSECTICIDE NOTICE; BAGGAGE

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You acknowledge that there may be flight delays (due to circumstances beyond the control of the company) that may lead to interference with a tour for which you have booked. You agree that we will not be responsible for any flight delays or loss of flight connections whether such loss is caused by you, us, any of its suppliers, an airline or other. In the case of any loss of flight connections, whilst we will use best endeavors to continue with the booked tour, we will not be liable to compensate you for any lost part of your itinerary and we will not be liable to pay for any additional costs you may incur. We strongly recommends that your policy of travel insurance has coverage for flight cancellations and delays. You acknowledge that it is your responsibility to check-in on time for your flight at any airport. We will not be responsible for any flights that are not taken due to your late arrival at any airport. It is also your responsibility to contact the relevant airlines to confirm flight details if relevant.

Travelers are encouraged to check the list of countries that require airlines to treat the passenger cabin with insecticides prior to the flight or while on the aircraft on the U.S. Department of Transportation’s Web site, as this list is updated from time to time: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.

Baggage and personal effects are at all times the sole responsibility of the traveler. Due to continual changes in airline baggage policies, it is suggested that you inquire with your airline's website for up-to-date fees & information. Chimu Adventures is NOT responsible for additional fees incurred for baggage or seating. The Department of Transportation along with the Federal Aviation Administration outline which materials are hazardous to carry in your baggage. More detailed information on this is available at https://www.tsa.gov/travel/security-screening/whatcanibring/all.

Due to limited space on most, if not all, of our transportation providers, we recommend that each tour participant bring one small to medium-sized suitcase, along with a small carry-on bag or backpack. Please note that during the tour, you may be responsible for handling your own luggage. We strongly recommend purchasing luggage insurance for theft and/or damage, which is typically included in a comprehensive travel insurance policy. 

ASSUMPTION OF RISK

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Traveler is aware that travel such area as traveler is undertaking on the trip may involve inherent risks, some in remote areas of the world. Inherent risks include, but are not limited to, risk of injury or death from: motor and conveyance vehicle collisions, animals, roadway hazards, slips, and falls, uneven terrain, criminal or terrorist acts, government actions, consumption of alcoholic beverages, tainted food, or non-potable water; exposure to the elements, including heat, cold, sun, water, and wind; your own negligence and/or the negligence of others, including tour guides, other travelers, Chimu Adventures and its Representatives; attack by or encounter with insects, reptiles, and/or animals; accidents or illness occurring in remote places where there are no available medical services; foodborne illnesses, dietary restrictions or allergic reactions, fatigue, chill, overheating, and/or dizziness; known or unknown medical conditions, physical excursion for which you are not prepared or other such accidents; the negligence or lack of adequate training of any third-party providers who seek to assist with medical or other help either before or after injuries have occurred; accident or illness without access to means of rapid evacuation or availability of medical supplies or services; and the adequacy of medical attention once provided.

Traveler understands the description of these risks, is not complete and that unknown or unanticipated risks may result in injury, illness, or death. In order to partake of the enjoyment and excitement of this trip, traveler is willing to accept the risks and uncertainty involved as being an integral part of travel, including the risk of infection, illness, and death. Traveler hereby accepts and assumes full responsibility for any and all risks and agrees to and shall hold harmless and fully release Chimu Adventures and its employees, shareholders, agents, and representatives (“Representatives”) from any and all claims associated with the trip, including any claims of third party negligence and/or the negligence of Chimu Adventures and/or its Representatives and traveler hereby covenant not to sue Chimu Adventures and/or its Representatives for any such claims or join any lawsuit or action that is suing Chimu Adventures. These Booking Conditions also bind your heirs, legal representatives and assigns. The terms of this hold harmless and release of liability paragraph, shall survive any termination or cancellation of these Booking Conditions, whether by operation of law or otherwise. 

INDEMNIFICATION

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All travelers agree to and shall indemnify, defend, release and hold harmless Chimu Adventures and its officers, directors, employees and representatives (collectively, “Representatives”), from any expenses, losses, liabilities, damages, judgments, settlements and costs (collectively, “damages”) involved with or incurred by Chimu Adventures (including, without limitation, reasonable attorneys’ fees and the advancement of same) with respect to any claims, law suits, arbitrations, or other causes of action, which result, directly or indirectly, from: (i) traveler’s breach or violation, or threatened breach or violation, of these Booking Conditions; (ii) a traveler’s acts or omissions, or any damage caused by traveler while participating in the trip; (iii) any inherent risk of travel (including, without limitation, force majeure); or (iv) claims brought by third parties in connection with any of the foregoing. The terms of this indemnification paragraph shall survive any termination or cancellation of these Booking Conditions, whether by operation of law or otherwise.

IMAGE RELEASE; ELECTRONIC COMMUNICATIONS

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When on tour or onboard an expedition cruise, we may take photographs or make recordings of you and your activities that identify you. We reserve the right to use any images and/or recordings for promotional and marketing purposes. You consent to this use and acknowledge you will not be entitled to any payment or other compensation. If you do not consent to the use of your image or likeness, please advise us as least 21 days prior to the commencement of your tour.

You consent to receive electronic communications, and you agree that all documents, notices, disclosures, and other communications that we provide to you electronically, via email or through text, satisfy any legal requirement that such communications be in writing. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or payments or the granting of credits by any means other than electronic means.

COMPLAINTS
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In the event of a problem with any aspect of your travel arrangements you must tell us or make our representative or our local Supplier aware of such problems as soon as possible. This is so we or our Suppliers have had the opportunity to put things right on the ground. 
If you notify us of a problem during travel and we haven’t resolved it to your satisfaction, please follow this up in writing within 30 days from the end of your travel arrangements. This is so we have the opportunity to pursue the claim with our own suppliers (if relevant). 
If you fail to follow this procedure, this may limit your rights to make a claim.

LIMITATION ON LIABILITY; NOTICE OF CLAIM; CLASS ACTION WAIVER

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To the fullest extent permitted by law, our maximum liability to you (OR ANY MEMBER OF YOUR GROUP, OR YOUR/THEIR HEIRS, SUCCESSORS AND ASSIGNS) UNDER ANY CAUSE OF ACTION (WHETHER IN TORT, CONTRACT, INDEMNITY, EQUITY, OR OTHERWISE) is limited to THE AMOUNTS PAID TO CHIMU ADVENTURES FOR ARRANGING YOUR TOUR AND ASSUMING ANY COSTS IN CONNECTION WITH having the travel arrangements resupplied. tHIS IS YOUR SOLE AND EXCLUSIVE REMEDY FOR A BREACH OF THESE BOOKING CONDITIONS OR APPLICABLE LAW BY CHIMU ADVENTURES.

To the fullest extent provided by law, you further understand and agree that no claims will be considered and that you will not bring suit against Chimu Adventures unless you have first provided a written notice of claim to Chimu Adventures within thirty (30) days after the trip or cancellation of the trip, further provided that you agree to file suit within one (1) year of the incident and you acknowledge that this expressly limits the applicable statute of limitations to one (1) year. Any claims not submitted and received within this time shall be deemed irrevocably waived and barred. 

You further agree that you will only bring claims against Chimu Adventures in your individual capacity and not as a plaintiff or class member in any purported class action or representative proceeding. Chimu Adventures shall not in any case be liable for other than compensatory damages, and your payment of a deposit on a trip means that you agree to these conditions of sale and expressly waive any right to punitive damages. 

GOVERNING LAW; VENUE

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These Booking Conditions and all attachments hereto and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of Delaware exclusive of conflict or choice of law rules. Any claims shall be brought in a court of competent jurisdiction located in the State of Delaware.

MISCELLANEOUS

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These Booking Conditions, including any other documents, itineraries, and invoices we provide you, constitute our entire agreement and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, with respect to Chimu Adventures. Any personal information you provide to us will be collected, stored, used, protected and shared in accordance with Australian Privacy Principles, and our Privacy Policy, which is published here https://www.chimuadventures.com/content/privacy-policy and incorporated herein by reference. If any provision of these Booking Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Booking Conditions and shall not affect the validity and enforceability of any remaining provisions. Failure by us to exercise or enforce any right or provision of these legally binding Booking Conditions shall not constitute a waiver of such right or provision. Any ambiguities in the interpretation of these Booking Conditions shall not be construed against the drafting party. The provisions of these Booking Conditions, which by their nature extend beyond termination or expiration of these Booking Conditions (whether by operation of law or otherwise) shall survive the expiration or termination of these Booking Conditions to the full extent necessary for their enforcement and for the protection of the party in whose favor they operate. These Booking Conditions shall be written in, and all other communication under or in connection with these Booking Conditions shall be in, the English language. Any translation into any other language shall not be an official version thereof, and in the event of any conflict in the interpretation between the English version and such translation the English version shall control.

CONTACT US

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Chimu Adventures welcomes your questions or comments about our tours:

Chimu Adventures Inc

Email: [email protected]

Attn: General Manager 

Phone: 1800 246 6134

Address: 1100 H Street, Suite J-101,Washington, DC 20005